customer care

 

SHIPPING COSTS & METHODS

  • Shipping rates are dependent on your country and are automatically calculated upon checkout in CAD. We ship directly via Canada Post. 
  • When international orders reach their destination country, they may be subject to customs clearance procedures, which can cause delays beyond original delivery estimates. Please note that duties, import taxes and charges are not included. Contact your local customs agency for any additional costs that may be associated with your order.
  • Costs and estimated delivery time:
    • Canada - $12.00; 2-5 days
    • United States - $17.00; 4-7 days
    • International - $25.00; 8-17 days (no tracking)

ORDER PROCESSING

  • All orders are shipped out within 2 business days of receiving payment
  • We process orders between Monday - Friday (excluding holidays). Orders placed after 7pm on a Friday will be processed the following Monday. 
  • Once order and payment has been submitted, you will receive a confirmation e-mail with tracking number if applicable.
  • Please note that it may take up to 24 hours for the tracking number to show up in the system of your postal carrier

GIFTS

  • If the order is a gift, the package will be marked "Gift," but the cost of the item will still be included on the customs form. Customs authorities require us to declare the value of the gift item directly on the package.

RETURN POLICY

  • All sales are final unless the items are defective. However, if you have any concerns or questions regarding your package we would be happy to address it.
  • All shipping costs are non-refundable.
  • If your product fails to arrive, contact celebrate@partyrickshaw.com and we will address the issue.